Effective Date: 25/04/2025]

At Dialocean Communications Ltd , we strive to ensure our customers are satisfied with our products and services. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. General Policy

We offer a pay-as-you-go pricing model. This means you are only charged for the services you use. Due to the nature of our services, all sales are final, and refunds are generally not issued once a payment is made.

However, we may consider refund requests under the following conditions:

2. Eligible Refund Scenarios

You may be eligible for a refund in the following cases:

• Duplicate Payments: If you are charged more than once for the same service.

• Technical Errors: If a technical error on our platform resulted in failed service delivery after payment.

• Service Inaccessibility: If our system was down or services were completely unavailable and you were unable to use what you paid for.

3. Ineligible Refund Scenarios

Refunds will not be granted in the following cases:

• Change of mind after purchase.

• Incorrect recipient information provided by the user.

• Misuse or violation of our terms of service.

• Service usage without technical error.

4. How to Request a Refund

To request a refund, please contact our support team within 7 days of the transaction date by emailing [support@dialocean] with the following details:

• Full name

• Email used for your account

• Transaction ID or payment reference

• Reason for refund request

5. Processing Time

Approved refunds will be processed within 5–10 business days to the original method of payment. The timing of the funds returning to your account may vary based on your payment provider.

6. Contact Us

If you have any questions about our refund policy, please feel free to contact our support team at:

support@dialocean.com
+234 807 748 5848,
+234 803 201 3026